Question 1

What is the iCare HOME2?

Accepted Answer

The iCare HOME2 is an FDA-cleared handheld tonometer that allows you to measure your eye pressure (intraocular pressure, or IOP) at home. It uses rebound tonometry technology — a gentle, painless process that takes less than a second per measurement.

Question 2

How does home IOP monitoring work?

Accepted Answer

You hold the device up to your eye using the forehead rest for stability. The smart light guide helps you align the device, and a small probe briefly touches your cornea to measure pressure. The process is painless and takes less than a second. Results appear immediately on the built-in display.

Question 3

Who should use the iCare HOME2?

Accepted Answer

The HOME2 is ideal for glaucoma patients, glaucoma suspects, ocular hypertension patients, and anyone whose doctor wants to monitor IOP patterns over time. It is especially valuable for patients who need frequent monitoring, those with suspected IOP spikes, or patients recovering from eye surgery.

Question 4

Do I need a prescription to rent or buy a HOME2?

Accepted Answer

The iCare HOME2 is a prescription medical device. However, MyEyes offers prescription assistance — our team can help you obtain the necessary prescription from your eye care provider. Contact us and we will guide you through the process.

Question 5

What rental periods are available?

Accepted Answer

We offer 1-week ($299), 2-week ($399), 3-week ($499), and 4-week ($599) rental periods. All rentals include the device, 20 measurement probes, expert support, and a prepaid return label. Extensions are available for $150/week.

Question 6

What is included in a rental?

Accepted Answer

Every rental includes the iCare HOME2 device, 20 single-use measurement probes, a prepaid FedEx return shipping label, and full phone/email support from our Patient Ambassador team throughout your rental period.

Question 7

Can I extend my rental?

Accepted Answer

Yes! Rental extensions are available for $150 per additional week. Simply contact our team before your rental period ends and we will extend it — no need to return and re-order the device.

Question 8

How do I return the device?

Accepted Answer

Pack the HOME2 back in the case it arrived in and use the prepaid FedEx return label included in your rental kit. Drop it off at any FedEx location or schedule a pickup. We will confirm receipt by email.

Question 9

How long does shipping take?

Accepted Answer

We offer 2-day shipping via FedEx for $35 on rentals. Purchases ship free via ground shipping (typically 3-5 business days). Expedited shipping options are available at checkout.

Question 10

Do you ship outside the United States?

Accepted Answer

Currently, MyEyes ships only to addresses within the continental United States. We hope to expand our service area in the future.

Question 11

What payment methods do you accept?

Accepted Answer

We accept all major credit cards and debit cards. For purchases, we also offer 0% APR financing through Affirm, allowing you to pay in 3, 6, or 12 monthly installments.

Question 12

How accurate is the iCare HOME2?

Accepted Answer

The iCare HOME2 has a measurement accuracy of ±1.5 mmHg (standard deviation), which is comparable to Goldmann applanation tonometry — the clinical gold standard. Each measurement also receives a quality score so you know when a reading is reliable.

Question 13

Does the measurement hurt?

Accepted Answer

No. Rebound tonometry is painless. The probe makes momentary contact with your cornea for a fraction of a second. Most patients describe it as barely noticeable. No anesthetic eye drops are needed.

Question 14

How do I share my measurements with my doctor?

Accepted Answer

You can sync your measurements to the iCare PATIENT2 app via Bluetooth, then generate a PDF report to share with your doctor. Your doctor can also access your data through the iCare CLINIC cloud platform if they use it.

Question 15

How often should I replace the probes?

Accepted Answer

Each probe is single-use and should be replaced after every measurement. This ensures hygiene and measurement accuracy. Additional probes can be purchased from our accessories page.

Question 16

What are Patient Ambassadors?

Accepted Answer

Patient Ambassadors are members of our support team who are glaucoma patients themselves and use the iCare HOME2. They provide personalized guidance because they understand your experience firsthand. They can help with device setup, measurement technique, and any questions about living with glaucoma.

Question 17

How can I reach support?

Accepted Answer

You can reach our Patient Ambassador team by phone at 1-888-959-5563 (Mon-Fri 9AM-7PM EST), by email at support@myeyes.net (response within 24 hours), or via live chat on our website during business hours.

Question 18

Does insurance cover the iCare HOME2?

Accepted Answer

Some insurance plans may offer reimbursement for home tonometry. MyEyes provides you with all the documentation needed to submit a claim to your insurance company, including an itemized receipt with the appropriate CPT and HCPCS codes. Coverage varies by plan, so we recommend checking with your insurer.

Question 19

What CPT codes are used for home tonometry?

Accepted Answer

The most commonly used codes are CPT 92100 (serial tonometry) and HCPCS E1399 (durable medical equipment, not otherwise classified). MyEyes includes these codes on your receipt. Your doctor may also bill for the interpretation of home IOP data.

Question 20

Can I use HSA or FSA funds for the HOME2?

Accepted Answer

Yes! The iCare HOME2 rental qualifies as a medical expense under most HSA and FSA plans. Simply pay with your HSA/FSA debit card at checkout, or pay out-of-pocket and submit your MyEyes receipt for reimbursement.

Question 21

What documents do I need to file a reimbursement claim?

Accepted Answer

You'll need four items: (1) a cover letter explaining medical necessity, (2) a completed HCFA-1500 claim form, (3) your MyEyes rental receipt, and (4) a copy of your prescription from your ophthalmologist. Our Insurance Reimbursement Center has tools to help you create these documents.

Question 22

How do I fill out the HCFA-1500 form?

Accepted Answer

Use our free HCFA-1500 Form Helper in the Insurance Reimbursement Center. It pre-fills all the MyEyes provider information (NPI, Tax ID, CPT codes, place of service) so you only need to enter your patient and insurance details. It generates a PDF you can print and mail.

Question 23

What if my insurance claim is denied?

Accepted Answer

Don't give up. Request a written explanation of the denial, then file an appeal. Include a letter of medical necessity from your ophthalmologist explaining why home tonometry is needed for your glaucoma management. Many initially denied claims are approved on appeal.

Question 24

Do I need prior authorization for home tonometry?

Accepted Answer

Most patients do not need prior authorization since they file out-of-network reimbursement claims after the rental. However, if your plan has out-of-network benefits, check with your insurer to see if pre-authorization would improve your chances.

Question 25

How long does insurance reimbursement take?

Accepted Answer

Most insurance companies process out-of-network claims within 2-6 weeks. You can call the number on your insurance card to check your claim status at any time.

Question 26

Will MyEyes file my insurance claim for me?

Accepted Answer

MyEyes does not file insurance claims on behalf of patients. However, we provide all the tools you need: detailed receipts with billing codes, a cover letter generator, HCFA-1500 form helper, and sample documents in our Insurance Reimbursement Center.

Question 27

Does Medicare cover home tonometry?

Accepted Answer

Medicare does not currently have a specific coverage policy for home tonometry. Some Medicare Advantage plans may offer out-of-network benefits that could cover part of the cost. Contact your plan directly to ask about coverage for CPT 92100 and HCPCS E1399.

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